Refund & Returns Policy

Return Period

We offer a 30-day return period from the date of purchase for most products and services. This gives you ample time to evaluate your purchase and ensure it meets your expectations.

Eligible Items for Return

• Internet equipment (routers, modems) in original packaging and condition
• Unused installation services (cancelled before technician visit)
• Digital marketing packages (cancelled within 7 days with no work commenced)
• Laptops and desktops (unopened original packaging)
• Accessories and peripherals in sellable condition

Non-Returnable Items

• Completed installation services and technical support
• Custom web development work (after approval of design)
• Monthly internet service fees (pro-rated refunds available)
• Damaged or modified equipment
• Software licenses and digital downloads

Refund Process

To initiate a return, please contact our customer service team with your order number and reason for return. We'll provide you with a return authorization number and detailed instructions.

• Contact customer service within 30 days of purchase
• Receive return authorization number (RMA)
• Package items securely with all original components
• Ship items to our designated return address
• Refund processed within 5-7 business days after inspection

Service Cancellations

For ongoing services like internet connectivity or digital marketing:

• Internet Services: 30-day notice required for cancellation. Pro-rated refunds available for unused portions.
• Digital Marketing: Monthly contracts can be cancelled with 30-day notice. Custom projects require individual assessment.
• Technical Support: Unused prepaid support hours are refundable within 90 days.

Refund Methods

Refunds will be processed using the same payment method used for the original purchase. Please allow 5-7 business days for the refund to appear in your account.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We'll arrange for replacement or full refund at no additional cost to you.

• Report defects within 48 hours of delivery
• Provide photos of damaged items if requested
• Replacement items shipped within 24-48 hours
• Full refunds available if replacement not satisfactory

Warranty Coverage

All equipment comes with manufacturer warranty. Additionally, we provide:

• 90-day AfroTechnology service guarantee
• Free replacement for equipment failures within first year
• 24/7 technical support for warranty claims
• On-site service for installation-related issues